Refund requests for eligible unused, unredeemed and unactivated digital products must be submitted within 30 days of purchase. No physical return is required. Approved refunds are sent to the original payment method.
ATTENTION: Our Support Team can help resolve problems with purchased software. Please contact us first so that we can investigate and provide the most suitable solution.
Zenokey supplies digital software licences, activation keys and account-based products by electronic delivery. We do not ship physical products.
If you experience an activation, installation or access issue, email [email protected] with your order number and a clear description of the problem. Our team will first review the issue and may provide troubleshooting, instructions, a replacement where appropriate, or another suitable solution.
A refund may be available when the purchased digital key or account has not been used, redeemed, activated, installed or otherwise accessed. To assess a request, we may ask for your order number, proof of purchase and confirmation that the product has not been used.
Digital products that have been used, redeemed, activated, installed or accessed are not eligible for a refund. If a delivered product does not work as supplied, contact our Support Team first so that we can investigate and resolve the issue.
Because our products are delivered digitally, no physical item or return label is required.
When a refund is approved, it is issued to the original payment method. The time for funds to appear can vary depending on PayPal, Stripe, your card issuer or your bank.
If you need to cancel an order, contact us as soon as possible at [email protected]. We will review whether the digital product has already been delivered or used and will advise you of the available options.
Zenokey Inc.
600 W Broadway Suite 700, San Diego, CA 92101, USA
Phone: +1 424-955-9016
Email: [email protected]
Support: Mon–Sun, 9:30 AM–6:30 PM GMT
